The term "urgent repair" is defined by the following means:

An urgent repair is any work needed to fix:
1. A burst water service
2. A blocked or broken lavatory system
3. A serious roof leak
4. A gas leak
5. A dangerous electrical fault
6. Flooding or serious flood damage
7. Serious storm or fire damage
8. A failure or breakdown of the gas, electricity or water supply to the premises
9. A failure or breakdown of any essential service on the premises for hot water, cooking, heating or laundering
10. Any fault or damage that causes the premises to be unsafe or not secure.

The following steps are recommended when you want to have repairs or other work carried out:

1. If urgent phone or speak to the agent in person. If it is not urgent,submit your request in writing explaining what you think the problem is or what you would like done
2. If the work has not been done within a reasonable time write a letter to the agent explaining any conversations made or any changes to the work reported to be carried out.

Under no circumstances should you stop paying the rent.